A CAREER IN TECHNICAL ADMINISTRATION

 

Technical administrators have a wide range of knowledge which enables them to manage all aspects of the design, realisation, industrialisation and commercialisation of new products and the ongoing maintenance and support of existing products. There is however very little training that focuses on this particular work environment.

 

This series of micro-learning modules provides insight into the technical administration environment and gives an overview to the full Technical Administrator Course which can be completed online. Training for Technical Administrators covers an essential range of knowledge and skill necessary to expedite the engineering and design function in software and hardware development environments.

In this introduction, the focus is on providing readers with a broad understanding of various technical industries, terminology, and the foundational knowledge needed to navigate the technical job market. There are careers out there about which you have not even heard.

These jobs make good money and have tremendous growth possibilities. We begin with an overview of the technically inclined work place. Some of the terminology might sound a bit strange, but it will all make sense as you begin to fit the pieces of the puzzle together.

Discover potential career paths by exploring our micro-learning courses. Once you identify a topic that interests you, choose the corresponding module. Each microlearning module is crafted to be completed in under five minutes, allowing you to build your knowledge at your own pace. Soon, you’ll be able to engage in conversations with technical professionals and unlock new opportunities.

 

The Table of Contents gives you an overview of where we are going.

 

Table of Contents

 

1. ABBREVIATIONS, ACRONYMS AND DEFINITIONS
1.1. Abbreviations
1.2. Acronyms
1.3. Definitions

2. TECHNOLOGICAL PROCESSES
2.1. Problem Identification
2.2. State the solution outcome
2.3. List the requirements
2.4. Design the product
2.5. Build the product
2.6. Test the product
2.7. Implementation
2.8. Training
2.9. Maintenance

3. PRODUCT LIFECYCLES
3.1. Software and Hardware Lifecycles
3.2. Software and Hardware Lifecycle differences

4. WHAT DOES A TECHNICAL ADMINISTRATOR DO?

5. WHAT CAN A TECHNICAL ADMINISTRATOR DO?

6. STANDARD BUSINESS PROCESSES
6.1. A SIMPLE COMPANY
6.2. SOME ADDITIONAL BUSINESS PROCESSES
6.2.1. Repairs and Services
6.2.2. RMA – Returned Materials Authorisation
6.2.3. DOA – Dead on Arrival
6.2.4. Goods under warranty
6.3. BUSINESS PROCESS MANAGEMENT (BPM)

7. TECHNICAL COMMUNICATION
7.1. WHAT IS COMMUNICATION?
7.1.1. The sender
7.1.2. The message
7.1.3. The receiver
7.2. WHAT IS DOCUMENTATION?
7.3. WHAT DOES DOCUMENTATION DO?
7.4. WHAT DOES A TECHNICAL COMMUNICATOR DO?
7.5. DIFFERENT DOCUMENT TYPES
7.6. IDENTIFY YOUR READER
7.7. READING EASE
7.8. TECHNICAL COMMUNICATION EXERCISES
7.9. TECHNICAL COMMUNICATION and AI

8. CONFIGURATION MANAGEMENT
8.1. CONFIGURATION HIERARCHY
8.2. CONFIGURATION MANAGEMENT ELEMENTS

9. QUALITY MANAGEMENT SYSTEMS
9.1. DOCUMENT CONTROL
9.2. CONTROL OF QUALITY RECORDS
9.3. INTERNAL AUDIT
9.4. CONTROL OF NONCONFORMITY
9.5. CORRECTIVE ACTION
9.6. PREVENTATIVE ACTION

10. ADDITIONAL READING
10.1. FUNDAMENTALS OF SYSTEMS ENGINEERING
10.2. A SOFTWARE DEVELOPER’S GUIDE TO SPEAKING WITH NON-TECHNICAL MANAGERS
10.2.1. How to Speak the Language of Non-Technical Managers
10.2.2. Engineers and Verbal Shorthand
10.2.3. Speaking with Non-Technical Managers – An Example